Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

T.M.I Designs & Staging ("T.M.I," "we," "our," or "us") values transparency and clear expectations. Due to the custom, creative, and service-based nature of our work, the following Return & Refund Policy applies to all clients and purchases.

By booking services or purchasing products from T.M.I Designs & Staging, you acknowledge and agree to the terms outlined below.

Staging & Design Services

All staging, interior design, consultation, and creative services are non-refundable.

  • Each staging or design project is custom-created per client and per property.

  • Contracts are created individually for each client and outline the scope, timeline, and fees specific to the project.

  • Once a contract is signed and payment (including retainers or deposits) is made, no refunds will be issued.

  • Retainers secure your project date, planning time, creative development, and resource allocation and are therefore non-refundable.

If a client chooses to cancel services after work has begun, all completed work, planning, sourcing, and time invested will remain billable.

Custom Art & Creative Products

All custom art pieces and creative products are non-refundable, as they are made-to-order and tailored to client specifications.

  • Due to the personalized nature of custom art, refunds are not guaranteed.

  • In rare circumstances, refunds, partial refunds, or credits may be considered on a case-by-case basis at the sole discretion of T.M.I Designs & Staging.

  • Any negotiation or exception must be approved in writing and does not set a precedent for future orders.

Cancellations & Project Changes

  • Any request to cancel, pause, or modify a project must be submitted in writing.

  • Changes to scope, timelines, or deliverables may result in additional fees.

  • T.M.I Designs & Staging reserves the right to terminate a project if a client breaches the contract, fails to communicate, or does not meet payment obligations.

Damages, Errors, or Issues

If you believe there is an issue with delivered services or a completed art piece, you must notify T.M.I Designs & Staging within 48 hours of delivery or installation.

  • Issues will be reviewed and addressed at our discretion.

  • Normal wear, staging use, subjective design preferences, or change-of-mind requests do not qualify for refunds.

Third-Party Purchases

T.M.I Designs & Staging is not responsible for the return or refund policies of third-party vendors, suppliers, or retailers.

  • Furniture, décor, artwork, or materials purchased on behalf of a client are subject to the original vendor’s return policies.

  • Any restocking fees, shipping fees, or return costs are the responsibility of the client.

Chargebacks & Payment Disputes

Clients agree not to initiate chargebacks or payment disputes for services rendered or work completed under an agreed contract.

  • Chargebacks made in violation of this policy may result in legal action and recovery of associated fees.

Policy Updates

T.M.I Designs & Staging reserves the right to modify this Return & Refund Policy at any time. Updates will be effective immediately upon posting on our website.

Contact Information

For questions regarding this policy, please contact:

T.M.I Designs & Staging
Email: Art@tylermadeit.com
Phone: 404-919-5155
Website: tylermadeit.cojm

This policy is intended to clearly communicate expectations and does not constitute legal advice.